Otero Custom Homes

Looking to build a home that is uniquely yours? When you choose Otero Signature Homes, you can count on 100% customer satisfaction, painstaking attention to detail and superior craftsmanship. We want to exceed our customers’ expectations, not just meet them, and to achieve an outstanding result that we can be extremely proud of. Because of our uniquely qualified team and our highly enjoyable seamless process, we are able to do both.

We’ve created a unique custom home building experience, which allows us to tailor our services to your needs. You will have the opportunity to meet with the builder, architect and interior designer at our Design Center at times that are convenient for you. Located in Chagrin Falls, our Design Center features various custom details including custom millwork, stone columns, kitchen cabinetry, tile work, granite details, lighting, flooring and a home automation system, allowing you to review materials and technologies first hand.

Pre-Construction Phase

Pre-Construction Meeting

We will meet with your family to identify the needs, goals and expectations of your new home including desired location, design and project budget.

For more information on our Standard Features, Energy Efficiency, and Green Building practices, please browse the features listed below.

Home Design

It's all about creativity! We want to begin our relationship with you - we want to understand how you are going to live in this home. We want to see all of your ideas and hear about all of your dream spaces to begin our design process to create the perfect plan for you. You have the option to choose from our preferred design professionals, or we will work hand-in-hand with your design architect, interior designer or landscape architect to design your dream home.

The Homeowner's Emotional Roller Coaster

Materials Selection

After the design is complete, we lead you through an organized material selection process that is focused on energy efficient and maintenance-free products that provide lasting comfort and durability for many years. With the use of BuilderTrend, our online builder software, clients are able to approve selections, track progress, and access important documents. View an online demo »

Construction Phase

Deadlines

We provide coordinated scheduling to give you and your consultants a clear understanding of the various stages and status of your residence.

Changes

We keep you informed throughout the building process and promptly communicate changes that can affect your schedule or pricing.

Craftsmanship

We protect your investment by providing the highest quality craftsmanship.

Post-Construction Phase

Warranties

We secure proposals for all recommended maintenance contracts. The detailed warranty and maintenance manual we provide is your organized outline for the various procedures and schedules to protect your home and investment.

Looking Back

We document all of our work with a detailed photograph album that illustrates key phases of the construction process.

Post-Construction Customer Service

We offer an 11-month walk-through just prior to the expiration of our one year warranty to remedy any construction deficiencies that may occur. We stand 100% behind our workmanship.